We gladly offer a replacement guarantee, this replacement guarantee applies only to the accuracy of orders, quality, and condition of the products included in your shipment.
Our replacement procedure is simple, customers must contact us for a unique authorization number and a return code. It is the customer’s responsibility to mark that return code on the inside of the box with a black marker, then re-ship the parcel to the return address we will supply.
Our policy lasts 30 days. If 30 days have passed since your purchase date, unfortunately, we cannot assist. Please contact us directly and we will discuss possibilities.
Once your return is received and inspected, we will send you an email, notifying you we have received your returned item. If you are approved, then your replacement order will be processed.
We will proudly return and exchange all products purchased, including shipping fees on both sides. In simple words, we make ourselves accountable to a simple policy, you place an order, and you receive precisely what you have purchased.
Because no company is perfect all the time, if we have accepted responsibility for a claim (ticket), we will authorize a refund. With those exceptions, we will refund your purchase upon return of the original order following the procedure above.
If you haven’t received a refund yet, check your Credit Card statement, PayPal account, or bank account again, then contact your credit card company. It may take time before your refund is officially posted. Next, contact your bank. There is often processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.